(602) 859-7991
Phoenix Rental Home
A satisfied resident is critical in the Phoenix rental home market. If residents have a positive experience with the home they lease and the property management company that maintains the property, they are more likely to renew their lease. Keeping a resident happy can be challenging but hiring a professional property management company like Property Butler can give clients peace of mind that their residents are in good hands. The following list details key aspects of satisfying a resident and keeping your rental property occupied.
• Provide new residents with a welcome packet that includes rules and procedures defined by the property management company. This should also include details and references pertaining to maintenance requests, rent collection, local utility resources and contact information to address their needs.
• Address the resident’s complaints promptly and professionally. Whether it involves maintenance requests or complaints of a noisy neighbor, respectfully resolve the situation as quickly as possible. This will make your residents feel like they are a top priority and satisfied with their rental experience.
• Keep up with maintenance requests and resolve them as quickly as possible. Categorize incoming maintenance requests on a scale of high to low priority to better understand which repairs should be made first.
• Develop personable relationships with your residents. Get to know small details about their family, job, hobbies, etc. Anytime you communicate with them bring up one of these topics and have a casual conversation. This makes a resident feel like they are appreciated and that the property management cares about their well being.
Property Butler Professional Property Management are experts in resident retention rates. We strive in giving our client’s residents the best rental experience possible through superior communication, prompt conflict resolution, and our ability to connect with the residents on a personal level.
When you need a Property Management company for your Phoenix rental home give Property Butler a Call 602 466 9700
