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Keeping Your Residents Happy

Keeping Your Residents Happy


  Phoenix Rental Home A satisfied resident is critical in the Phoenix rental home market. If residents have a positive experience with the home they lease and the property management company that maintains the property, they are more likely to renew their lease. Keeping a resident happy can be challenging but hiring a professional property management company like Property Butler can give clients peace of mind that their residents are in good hands. The following list details key aspects of satisfying a resident and keeping your rental property occupied. • Provide new residents with a welcome packet that includes rules and procedures defined by the property management company. This should also include details and references pertaining to maintenance requests, rent collection, local utility resources and contact information to address their needs. • Address the resident’s complaints promptly and professionally. Whether it involves maintenance requests or complaints of a noisy neighbor, respectfully resolve the situation as quickly as possible. This will make your residents feel like they are a top priority and satisfied with their rental experience. • Keep up with maintenance requests and resolve them as quickly as possible. Categorize incoming maintenance requests on a scale of high to low priority to better understand which repairs should be made first. • Develop personable relationships with your residents. Get to know small details about their family, job, hobbies, etc. Anytime you communicate with them bring up one of these topics and have a casual conversation. This makes a resident feel like they are appreciated and that the property management cares about their well being. Property Butler Professional Property Management are experts in resident retention rates. We strive in giving our client’s residents the best rental experience possible through superior communication, prompt conflict resolution, and our ability to connect with the residents on a personal level. When you need a Property Management company for your Phoenix rental home give Property Butler a Call 602 466...

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Fair Housing Fines Increase

Fair Housing Fines Increase


Protecting Yourself from FHA Penalties One of the largest benefits of hiring a professional property management such as Property Butler is knowing they are knowledgeable in tenant-landlord laws. Sometimes these laws entail abstruse details that can easily be precluded which can carry steep penalties and fines. The Fair Housing Act covers most housing. In some circumstances, the Act exempts owner-occupied buildings with no more than four units, single-family housing sold or rented without the use of a broker, and housing operated by organizations and private clubs that limit occupancy to members. In the Sale and Rental of Housing: No one may take any of the following actions based on race, color, national origin, religion, sex, familial status or handicap:   Refuse to rent or sell housing   Refuse to negotiate for housing   Make housing unavailable   Deny a dwelling   Set different terms, conditions or privileges for sale or rental of a dwelling   Provide different housing services or facilities   Falsely deny that housing is available for inspection, sale, or rental   For profit, persuade owners to sell or rent (blockbusting) or   Deny anyone access to or membership in a facility or service (such as a multiple   listing service) related to the sale or rental of housing. This week, the Department of Justice published its final ruling which raises the maximum civil penalties under the Fair Housing Act. The maximum civil penalty for a first violation has increased from $55,000 to $75,000; for a subsequent violation the new maximum is $150,000. The new maximums apply only to violations occurring on or after April 28, 2014. Let a professional property management company like Property Butler give you piece of mind in following the laws associated with the real estate...

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Self Manage?

Self Manage?


The Benefits of Hiring a Professional Property Manager are: You don’t have to hire someone to clean, paint, or make repairs. You don’t have to advertise, take rental calls, and show the property. You don’t have to screen applications and be apprehensive about who to pick. You don’t have to execute a rental agreement, worry about adding addendums, fill out the move-in inspection report, and deposit money. You don’t have residents calling at all hours of the day and night. You don’t have to confront residents on tough issues like collecting rent or taking better care of the property. You don’t have to collect NSF checks. You don’t have to serve legal notices or start an eviction. You don’t have to schedule and fill out the move-out inspection report. You don’t have to mail the resident’s accounting report and refund check. You don’t have to start the process all over again. You don’t have to worry about the property or be shocked by its condition when you hire a Professional Property Manager. Professional Property Managers are dedicated to selecting quality residents and keeping your investment in good repair with minimal cost. We want your real estate investment to be a success, not a failure. One last benefit – your leasing and management fees are usually a tax deduction. Jamie Reed, Property Butler...

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Why NARPM?

Why NARPM?


NARPM® property managers have heightened expertise and industry knowledge to assist them in doing the best possible job. They are real estate professionals who know first-hand the unique challenges of managing rental property in today’s constantly changing economic and legislative environment. And they know how to manage those challenges to everyone’s benefit. They can maximize rents and income for you; and they will manage the property efficiently, professionally and economically. A NARPM® member stands apart from other property managers and landlords. Unlike many of them, NARPM® members: 1. Have access to numerous educational opportunities. 2. Adhere to the highest Standards of Professionalism and Code of Ethics. 3. Know the landlord/resident laws for your city, state and federal governments. 4. Know rent values and vacancy factors. 5. Have rental applications and consistent screening policies to meet legal obligations. 6. Perform thorough move-in and move-out property evaluations. 7. Are personally familiar with reputable painters, electricians, roofers, chimney cleaners, carpenters, landscapers, furnace and appliance repairmen, and other maintenance professionals. 8. Are able to effectively negotiate with residents, handle difficult issues and enforce the terms of the rental agreement. 9. Have the ability to recover NSF checks, evict residents and collect bad debts. Your rental property is a very valuable asset. Entrust it to someone that can help you maximize your investment and minimize your headaches! Jamie Reed, Property Butler President...

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