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Posts made in April, 2014

Keeping Your Residents Happy

Keeping Your Residents Happy


  Phoenix Rental Home A satisfied resident is critical in the Phoenix rental home market. If residents have a positive experience with the home they lease and the property management company that maintains the property, they are more likely to renew their lease. Keeping a resident happy can be challenging but hiring a professional property management company like Property Butler can give clients peace of mind that their residents are in good hands. The following list details key aspects of satisfying a resident and keeping your rental property occupied. • Provide new residents with a welcome packet that includes rules and procedures defined by the property management company. This should also include details and references pertaining to maintenance requests, rent collection, local utility resources and contact information to address their needs. • Address the resident’s complaints promptly and professionally. Whether it involves maintenance requests or complaints of a noisy neighbor, respectfully resolve the situation as quickly as possible. This will make your residents feel like they are a top priority and satisfied with their rental experience. • Keep up with maintenance requests and resolve them as quickly as possible. Categorize incoming maintenance requests on a scale of high to low priority to better understand which repairs should be made first. • Develop personable relationships with your residents. Get to know small details about their family, job, hobbies, etc. Anytime you communicate with them bring up one of these topics and have a casual conversation. This makes a resident feel like they are appreciated and that the property management cares about their well being. Property Butler Professional Property Management are experts in resident retention rates. We strive in giving our client’s residents the best rental experience possible through superior communication, prompt conflict resolution, and our ability to connect with the residents on a personal level. When you need a Property Management company for your Phoenix rental home give Property Butler a Call 602 466...

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Fair Housing Fines Increase

Fair Housing Fines Increase


Protecting Yourself from FHA Penalties One of the largest benefits of hiring a professional property management such as Property Butler is knowing they are knowledgeable in tenant-landlord laws. Sometimes these laws entail abstruse details that can easily be precluded which can carry steep penalties and fines. The Fair Housing Act covers most housing. In some circumstances, the Act exempts owner-occupied buildings with no more than four units, single-family housing sold or rented without the use of a broker, and housing operated by organizations and private clubs that limit occupancy to members. In the Sale and Rental of Housing: No one may take any of the following actions based on race, color, national origin, religion, sex, familial status or handicap:   Refuse to rent or sell housing   Refuse to negotiate for housing   Make housing unavailable   Deny a dwelling   Set different terms, conditions or privileges for sale or rental of a dwelling   Provide different housing services or facilities   Falsely deny that housing is available for inspection, sale, or rental   For profit, persuade owners to sell or rent (blockbusting) or   Deny anyone access to or membership in a facility or service (such as a multiple   listing service) related to the sale or rental of housing. This week, the Department of Justice published its final ruling which raises the maximum civil penalties under the Fair Housing Act. The maximum civil penalty for a first violation has increased from $55,000 to $75,000; for a subsequent violation the new maximum is $150,000. The new maximums apply only to violations occurring on or after April 28, 2014. Let a professional property management company like Property Butler give you piece of mind in following the laws associated with the real estate...

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